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Product Support, Returns and Manufacturers Warranty
Support, Warranty & Returns
All technical support, warranty assessments and repairs for iWorld Australia products are handled Australia-wide by our independent electronics repair partner, Mark’s Electronics.
Email: support@iworldonline.com.au
Phone: 03 9532 5052
To submit a product return, warranty or repair request, please complete the form below:
Submit a Product Return/Repair Request Form:
https://iworld.myservicestatus.info
Please read the information below before returning your item. If a product is returned without meeting the required conditions, or if no fault is found, inspection and return postage fees may apply.
Before Returning a Turntable
If your turntable has poor audio, skipping or playback issues, please check the following before submitting a support request.
First, test the turntable with more than one record.
If the issue only occurs with one record, the record itself may be the cause. If the issue occurs with multiple records, please continue with the steps below.
For Crosley vinyl record players experiencing skipping or poor-quality audio, please watch this troubleshooting video before raising a support ticket:
https://www.youtube.com/watch?v=i1YIh7y_uuU
Please also check the needle/stylus to ensure it is tracking correctly. A damaged or worn needle can cause skipping, jumping, distortion or poor sound quality.
If the issue continues after these checks, please submit a warranty or repair request using the form above.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement or refund if a product fails to meet a consumer guarantee. The remedy available will depend on the nature of the issue and whether the problem is major or minor.
Nothing on this page limits your rights under the Australian Consumer Law.
Change-of-Mind Returns
We may accept change-of-mind returns within 30 days of purchase, provided the product:
- is unopened and unused;
- is in its original condition;
- includes all original packaging, accessories and manuals;
- is not damaged; and
- is accompanied by proof of purchase.
Change-of-mind returns are not available for:
- carry bags, storage bags and straps supplied as accessories;
- instrument strings and minor accessories;
- free gifts or bonus items supplied with a main product;
- sunglasses and glasses;
- earphones or headphones;
- custom-made products, including Vinyl Art, CD Art and Wall Art ranges;
- products that cannot be returned for health or hygiene reasons once unsealed.
Products submitted as change-of-mind returns more than 30 days after purchase will not be accepted and may be returned to you. An inspection and return postage fee of $75 may apply before the item is released.
This change-of-mind policy does not affect your rights under the Australian Consumer Law.
Return Process
Before returning any product, you must submit a Product Return/Repair Request Form.
Once your request has been reviewed, you will be provided with a return authorisation number and return address.
Please include the following in your return package:
- your return authorisation number;
- a copy of your original invoice or proof of purchase;
- all required accessories and packaging, where applicable.
The customer is responsible for return shipping costs for change-of-mind returns.
If the product is faulty, defective or the wrong product was supplied, return shipping will be handled in accordance with your rights under the Australian Consumer Law.
We recommend using a tracked and insured shipping service. We are not responsible for returned goods that are lost or damaged in transit.
Please package your item carefully. If you no longer have the original packaging, the product must be securely packed and padded to prevent damage during transport.
Inspection and No-Fault Returns
Once your product is received, it will be inspected and assessed.
If no fault is found, or the product is found to be operating within normal performance specifications, the product may be returned to you. An inspection and return postage fee of $75 may apply before the item is released.
If damage has occurred due to misuse, improper handling, accidental damage, unauthorised repair, poor packaging or failure to follow product instructions, warranty coverage may not apply.
Refunds
Where a refund is approved, it will be issued to the original payment method.
Refunds are generally processed within 3–5 business days after the returned product has been inspected and approved.
Depending on your financial institution, it may take a further 7–10 business days for the refund to appear in your account.
Shipping fees are non-refundable for change-of-mind returns.
Where a product is faulty, defective or incorrectly supplied, shipping costs will be handled in accordance with your rights under the Australian Consumer Law.
Exchanges
If you would like to request an exchange, please contact our support team or submit a Product Return/Repair Request Form.
For change-of-mind exchanges, the customer is responsible for return shipping and any shipping costs for the replacement item.
If the exchange relates to a faulty, defective or incorrectly supplied product, shipping will be handled in accordance with your rights under the Australian Consumer Law.
Once your returned product has been received and inspected, approved exchanges are generally processed within 3–5 business days.
Contact
iWorld Support
Technical Support, Warranty and Repairs
Email: support@iworldonline.com.au
Phone: 03 9532 5052
Submit a Product Return/Repair Request Form:
https://iworld.myservicestatus.info
