iWorld Australia Limited (ABN 54 652 302 728), trading as iWorld Australia ("iWorld Australia", "we", "us" or "our"), is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose your personal information, your rights regarding that information, and how you can contact us if you have any questions or concerns.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), together with any other applicable privacy laws where we operate.

By using our website, purchasing our products or services, or otherwise interacting with us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect from the date they are posted.

What Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

• your name
• postal and delivery addresses
• email address
• telephone number
• payment and billing information
• purchase history
• communications with our customer service team
• information you provide when completing forms, entering promotions or subscribing to marketing communications.

When you visit our website, we may also collect technical information including:

• IP address
• browser type
• operating system
• device information
• pages visited
• referral websites
• browsing behaviour
• cookie information.

Where permitted by law, we may also collect information from third parties including payment providers, delivery partners, marketing providers and publicly available sources.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website and help us improve our products and services.

We may also use third-party analytics and advertising services, including providers such as Google and Meta, to measure website performance and advertising effectiveness.

You can disable cookies through your browser settings. Please note that doing so may affect the functionality of certain features on our website.

Why We Collect Personal Information

We collect personal information so that we can:

• process and deliver your orders
• provide products and services
• communicate with you regarding your purchases
• process payments and refunds
• provide customer support
• improve our products, services and website
• personalise your shopping experience
• administer promotions and competitions
• undertake research and analytics
• prevent fraud and maintain website security
• manage supplier relationships
• recruit employees
• comply with our legal obligations.

Marketing Communications

With your consent where required, we may send you information about our products, services, promotions and special offers by email or other electronic communications.

You may opt out of receiving marketing communications at any time by:

• clicking the unsubscribe link included in our emails; or
• contacting us using the details below.

Opting out of marketing communications will not affect service-related communications about your orders or account.

How We Share Your Information

We may disclose your personal information to trusted third parties where reasonably necessary to operate our business, including:

• payment processors
• freight and delivery providers
• cloud hosting providers
• website and IT service providers
• marketing and CRM providers
• professional advisers including accountants and lawyers
• government authorities where required by law.

We do not sell your personal information to third parties.

We may also disclose de-identified or aggregated information that cannot reasonably identify you.

If our business is sold, merged or restructured, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

Overseas Disclosure

Some of our service providers may store or process personal information outside Australia, including in countries such as the United States and other jurisdictions where cloud-based services operate.

Where personal information is transferred overseas, we take reasonable steps to ensure that recipients protect your information in accordance with applicable privacy laws.

Recruitment Information

If you apply for employment with us, we may collect personal information relevant to assessing your application, including your resume, employment history, qualifications and referee details.

This information will only be used for recruitment purposes unless otherwise required by law.

How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures include:

• secure servers
• password-protected systems
• encrypted online transactions (TLS/SSL)
• restricted employee access
• staff training on privacy obligations
• regular security reviews.

While we take reasonable precautions, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to comply with legal, accounting and regulatory obligations.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Accessing and Correcting Your Information

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date.

To make a request, please contact our Privacy Officer using the details below.

We may require proof of identity before providing access.

Complaints

If you believe we have breached your privacy, please contact our Privacy Officer in writing.

We will investigate your complaint promptly and work with you to resolve it.

If you are not satisfied with our response, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.

Contact Us

Privacy Officer
iWorld Australia
99 Levanswell Road
Moorabbin VIC 3189

Phone: +61 3 9532 5052

Email (Privacy enquiries): support@iworldaustralia.com.au

Email (Marketing unsubscribe): orders@iworldaustralia.com.au

Last updated: June 2026