Support

Product Support, Returns and Manufacturers Warranty

All of our technical support and warranty are handled by our independent electronics repair partner Australia-wide in Mark's Electronics. Email: iworld@markselectronics.com.au
Phone:- 1300 045 518
To Submit A Product Return/Repair Request Form - https://iworld.myservicestatus.info

***PLEASE READ THE BELOW BEFORE SENDING YOUR ITEM BACK - AS FAILING THESE CONDITIONS MAY INCUR A FEE ***

Turntable’s with poor audio or skipping issues

First, see if this happens on one or multiple records. If just one record, then the record would be the issue. If multiple, continue to the next step.
Is your Crosley vinyl record player having issues with Vinyl records skipping or poor-quality audio? Please watch this video for a quick fix before raising a support ticket - https://www.youtube.com/watch?v=i1YIh7y_uuU
Check the needle to see if it is tracking properly. A damaged needle can skip, jump, and make a record seem warped. Send replacement needle if needed.
If all the above has been checked and the sound is still affected follow the warranty process to set up a repair.

Change of Mind Return Eligibility:

Products must be returned within 30 days of purchase.
Products must be in their original condition, unopened, and with all original packaging and accessories.
Products must not be damaged or used.
Products that are not eligible for return include Carry and storage bags and straps supplied as an accessory to the main product,
Instrument strings and minor accessories, Free gift, or bonus items supplied with the main product. sunglasses and glasses,
earphones or headphones, and custom-made products like (Vinyl Art, CD Art, and Wall Art Ranges) and products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery.
Product claims over 30 days from the date of purchase will be returned to you as is and an inspection and postage return fee of $75 will be payable before release.

Return Process:

Our customer service team will provide you with a return authorisation number and the return address.
Please include the return authorisation number and a copy of the original invoice in the return package.
The customer is responsible for the return shipping cost unless the product is defective, or the wrong product was shipped.
We recommend that you use a shipping method with tracking and insurance to ensure that the product is returned safely. We do not accept liability for returned goods damaged in transit, so pack your returned goods carefully. If you do need to send the unit back without the original packaging, make sure it is packed and padded securely as damage can occur to poorly packaged returns.
Once we receive the returned product, we will inspect it and process the refund or exchange within 3-5 business days.
If no fault is found and your unit is found to be working within performance specifications your device will be returned to you as is and an inspection and postage return fee of $75 will be payable before release.

Refund:

Refunds will be issued to the original form of payment.
Shipping fees are non-refundable unless the product is defective, or the wrong product was shipped.
If no fault is found and your unit is found to be working within performance specifications your device will be returned to you as is and an inspection and postage return fee of $75 will be payable before release.
Refunds may take up to 7-10 business days to appear on your account depending on your financial institution.

Exchange:

If you would like to exchange the product, please contact our customer service team to initiate the exchange process.
The customer is responsible for the shipping cost of the exchanged product unless the product is defective, or the wrong product was shipped.
Once we receive the returned product, we will inspect it and process the exchange within 3-5 business days.